🛡️ Privacy Policy

1. Introduction

Welcome to Medina Systems ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website medinasystems.com, contact us, or use our services including website creation, hosting, maintenance, and AI chatbot integration.

By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business details, and payment information that you provide through our contact forms, appointment booking, or service sign-up.
• Payment Information: Payment details are processed securely through Stripe, our third-party payment processor. We do not store complete credit card information on our servers.
• Service Data: Information related to your website hosting, AI chatbot configuration, and service subscription including login credentials and account settings.
• Automatically Collected Information: Basic technical information like your IP address, browser type, and device information, collected via cookies or analytics tools.

We do not collect sensitive personal data such as government IDs through our website. Financial information is securely processed by Stripe in accordance with PCI DSS standards.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and provide customer support
• Deliver our website design, hosting, maintenance, and AI chatbot services
• Process payments and manage service subscriptions
• Manage 12-month service agreements and billing
• Improve website functionality and user experience
• Send service updates, billing notifications, or business-related communications

We do not sell or share your personal information with third parties for marketing purposes.

4. Data Protection

We take reasonable security measures to protect your personal information, including encryption, secure servers, and limited access by authorized personnel only. Payment processing is handled by Stripe using industry-standard security protocols.

However, no online platform is completely secure, and we cannot guarantee absolute protection against unauthorized access.

5. Cookies and Analytics

This website uses cookies to enhance user experience and analyze traffic. We use cookies for functionality and analytics purposes. You may disable cookies in your browser settings at any time.

We do not sell or share personal information. To contact us regarding data requests, email [email protected].